You have a 6-month guarantee on all items purchased from the time you place your order.

However, we would like to point out that not everything is covered by the guarantee. For example, shrinkage of up to 10% is normal. Furthermore, this does not include damage caused by external influences, such as tears in the fabric caused by your own fault or pilling caused by backpacks.

In addition, the warranty period is 2 years from the date of your order. This means that we are obliged to replace items that arrive damaged within this period.

You can pay with PayPal, Visa, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay and American Express.

Yes, you can also purchase your order on account via Klarna.

Yes, we also offer vouchers for purchase. You can choose between €10, €20, €25, €50, €100 and €200, or combine several vouchers if you want to get a different amount.

Yes, we have a small showroom in our warehouse at Theodor-Heuss-Ring 124 in Kiel, where you can try on and buy our items. Our opening hours are: closed on Mondays and Fridays (open for self-collection), Tue-Wed-Thu from 10:00-13:00 and from 13:30-16:30.

Yes, if you order online, you have the option of clicking on "Pick up" during the ordering process. We will then send you a notification by email as soon as your order has been processed and is ready for collection at Theodor-Heuss-Ring 124 in Kiel. Our opening hours are: closed on Mondays and Fridays (open for self-collection), Tue-Wed-Thu from 10:00-13:00 and from 13:30-16:30.

We have created a size chart for each product. You can find this under the product overview. Here you will find comparative sizes as well as centimetre measurements to make it easier for you to find the right size.

Our opening hours in our showroom at Theodor-Heuss-Ring 124 in Kiel are: closed on Mondays and Fridays (open for self-collection), Tue-Mi-Thu from 10:00-13:00 and from 13:30-16:30.

A pre-order is a pre-order of a product that is not yet in stock, but will be coming (again) soon. This gives you the chance to secure this product and have it sent to you as soon as we have it in stock (again).

You will receive your pre-order as soon as we have received the items and booked them into our warehouse. This can take between 2 and 4 weeks, so please be patient.

Yes, you can. Simply send us an email to info@noorlys.com with a request to cancel.

The shipping costs for Germany and Austria are 4.95€, within the EU we ship for 7.90€ and outside the EU for 20.00€. From an order value of 99€ we will give you the shipping costs for free.

Your order will usually arrive within 1-2 days. We do our best to keep to this in all cases, but please forgive us if it should take a few days longer.

We deliver to where you are :-)

You can find instructions on how to return your purchased items here.

You have 100 days to return your purchased items to us.

Rückgabe mit Erstattung: 3,95€ Rücksendegebühren

Exchange & store credit: free of charge

Complaint: free of charge

The processing time usually only takes a few days. So you should have your money back in no time at all!

The materials we use are mainly organic cotton, linen, bamboo fiber, organic wool, hemp fiber, eucalyptus fiber and also Seaqual® yarn made from recycled ocean plastic.

Our two main producers are based in Portugal and Turkey.

Most of our garments are vegan. However, some of our knitwear is made from organic wool.

"GOTS" stands for "Global Organic Textile Standard". This seal distinguishes organic fibers as well as social standards that must be adhered to during the manufacturing process. The beauty of this seal is that it covers all stages of processing, from the fiber to the finished product.

We attach great importance to the preservation of this beautiful planet, which is why we do not use any plastic at all when shipping our items. In addition, our materials are produced to high standards and for fair payment.